Privacy Policy

Vidraven ("we", "us", or "our") operates the Vidraven platform (the "Service"), which generates AI videos for platforms such as TikTok, Instagram Reels, and YouTube. This Privacy Policy explains how we collect, use, and protect your information when you use the Service.

By using Vidraven, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in a few different ways:

• Account information. When you create an account, we collect your name, email address, and authentication credentials.
• Billing information. If you subscribe to a paid plan, our payment processor collects the billing details needed to process your payment. We do not store full payment card numbers on our servers.
• Content you create. Prompts, scripts, uploaded assets, and the videos you generate through the Service.
• Usage data. Information about how you interact with the Service, including pages visited, features used, and approximate time spent.
• Device and log data. IP address, browser type, operating system, referring URLs, and timestamps.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and send related information such as receipts and renewal notices.
• Improve and personalize the Service, including training and tuning our generation models within the scope of your consent.
• Communicate with you about product updates, security alerts, and support requests.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies help us remember your preferences, keep you signed in, and understand how the Service is used. You can set your browser to refuse cookies, but some parts of the Service may not function properly without them.

Third-Party Services

We rely on a small number of trusted third-party providers to deliver the Service, including infrastructure hosting, payment processing, email delivery, and analytics. These providers only receive the information necessary to perform their functions and are contractually required to protect it.

We do not sell your personal information.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account at any time. Some information may be retained for a limited period afterward to comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain types of processing.
• Receive a copy of your information in a portable format.

To exercise any of these rights, contact us at the address below.

Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

Contact Us

If you have any questions about this Privacy Policy, contact us at [email protected].